• Getting Started
  • Scorch Compatibility

    Mac OS X

    What operating system am I on?
    To see what version of Mac OS you're running, please click on the Apple logo in the top left corner of the screen, and select "About This Mac."

    The current Scorch version works with the following operating systems and browsers:

    Mac OS X 10.7, 10.8, 10.9: Safari, Firefox, Google Chrome.
    Mac OS X 10.6: Firefox (most versions), Google Chrome (most versions). (NOTE: Not compatible with Safari)

    Click here to download Sibelius Scorch for Mac OS X 10.6, 10.7, 10.8, 10.9.


    What operating system am I on?
    To find your Windows Operating System, find "Computer" in Start Menu or on Desktop. Right-click on "Computer" and click "Properties."

    The current Scorch version works with the following systems and browsers:

    Windows XP, Vista, Windows 7, Windows 8: Internet Explorer 6 or later, Mozilla Firefox, Opera, Google Chrome. Windows 7 users with Internet Explorer 9 must use the 32-bit version of Internet Explorer 9.

    To run Internet Explorer in 32-bit mode:

    Click on the "Start" menu and type "Internet Explorer" in the search box. You should see a minimum of 2 Internet Explorer programs listed near the top. One is 32-bit, the other is 64-bit.

    Windows 8 and Internet Explorer

    There is a known issue with Scorch on Windows 8 and above when using Internet Explorer. When viewing sheet music, accessing your account, or closing Internet Explorer, you may see the following error message pop up:

    Error dialog: Memory Corruption in Windows Process heaps

    This is a known problem in the latest Internet Explorer version of the Scorch plug-in, but it does not affect playback or printing of sheet music in any way. If you see the above error message, simply click "OK", or click the Close ("X") button in the corner of the error message, to dismiss it.

    This problem is known to affect Windows 8 and Internet Explorer users; it has not been observed on other Web browsers or other operating systems. If you are experiencing this error and it is affecting your ability to use our website or other sites, please consider visiting Sheet Music Direct in a different Web browser.

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